NO QUIBBLE RETURNS - 100% Satisfaction Guarantee.
We want you to be 100% happy with your purchase but in the unlikely event that you wish to return please read & follow the guide below.
If you wish to return an item for refund / exchange please contact us to advise of return and so that we may send you details for returning. The item(s) must be returned to us within 14 days of receipt. Item(s) must be unworn & in original condition with our tags attached. No refund will be given for item(s) arriving after the 14 day period or if the tags have been removed / item has been worn or altered.
We strongly advise using a traceable means of return postage. The buyer is responsible for item(s) until they are returned, no refunds are given until items arrive back with us.
Your name, address & order number MUST accompany returned item(s) as we cannot refund / exchange without them. You can find your order number in the order confirmation email.
Refunds can only be made via the same payment method the order was originally placed. All refunds will be made within 7 days of receipt by us. We will not give a refund, exchange or credit note for any items not returned to us within 14 days of delivery.
Unless item is faulty then no postage costs will be refunded. If item is found to be faulty then postage refunds are limited to Royal Mail 2nd class recorded delivery charges for UK buyers and the cost of standard Royal Mail International Signed For for overseas buyers. We will not refund above these standard shipping costs for any order that has chosen to use an Express Delivery option. We strongly advise you gain a proof of posting or send via a trackable means of delivery.
Minor signs of wear / light odours may be present with second hand items and would not warrant a refund of either initial shipping costs or returned shipping costs although you are free to return any items within the stated period for whatever reason. Liability is limited to a full refund on goods.
OVERSEAS BUYERS : Please note if we are charged custom fees ( some couriers like FedEx charge ) then this will be deducted from refund. Please mark parcel clearly as "RETURNING TO SENDER" and check with your courier / ask if you are unsure as we cannot be held responsible if you choose to use a courier service that charges and you do not mark as a return.
This refund policy does not apply to goods which have been worn or used, damaged after delivery, or if any attempt has been made to alter the product or if they have been dropped or broken. All products must be returned in their original condition. All postage and insurance costs are to be paid by the buyer. We recommend that you return the product via Registered post . You assume any risk of lost, theft or damaged goods during transit and therefore we advise you take out postage insurance with your postal carrier. Tweedmans will not be responsible for parcels lost or damaged in transit. Liability is limited to a full refund on goods. Shipping costs are non refundable unless an item is damaged / faulty and this has not been noted before purchase. International shipping costs are limited to the same value as standard Royal Mail international signed for delivery.
SECURE SHOPPING - Our website is secure, please shop with confidence.
Tweedmans sells ONLY the VERY highest quality men's modern and vintage clothing, suits and Harris Tweed jackets.
So confident are we that you will LOVE your items we happily offer a full guarantee of satisfaction.... or your money back!